To move to a new level in technology you must clearly know your starting point. Few organizations have adequate site documentation about their sites, and fewer still have a game plan for maintaining what they do have. Quite often, one of our first projects before we can begin affecting change with a customer is to get their documentation up-to-date.
It is still surprising, even after all these years in the business, the number of organizations where the only record of mission-critical information they have is held in spreadsheets and word processing documents with no capability of real-time updating. Stale documentation is as bad as no documentation.
And the real shame is that should a problem – technical, criminal, or natural – occur, documentation can make the difference between a speedy, simple, inexpensive recovery and a full-out firefight. Proper documentation is risk management of the most rudimentary and practical fashion yet is so rare to find with computer systems.
With Logical Developments IT Management service, all existing system documentation from wiring plans to infrastructure information, through technical snapshots of your equipment can be captured, coordinated and organized.
Sophisticated inventory capture systems are provided to you by Logical Developments to “snapshot” all PC and LAN equipment. This audited information is processed by our software systems to produce analysis reports, charts and details. This highlights any equipment that may not “cut it” during your next implementation project, because the investment required for these upgrades should be considered as part of the landed costs of any progressive project. To build well, the IT foundation must be both robust and known.
Not only do you receive graphed and summarized information that presents an easy to analyze overview of your site, but details of each configuration that may be critical during recovery operations, licensing reviews and employee management issues, including a history of changes. This is combined with administrative information for your servers, workstations, users, Internet configurations, email setups and other core business management data relating to your technical systems.
To help relate the depth of site documentation material to your real world, we tie it all together with communication and power schematics, allowing you, your system administrator, and our technical services department to find the information you need, when you need it.