We often approach our working relationship with clients because of one or more of the following reasons:
Their existing systems have grown without strategic direction and need to be reviewed, organized, and planned for in order to be formed into a reliable, cost-justified infrastructure that growth can be based upon.
They have special Information Technology projects to execute and require outside skills, resources or manpower.
Their business is not technology, and the mixture of software and hardware now found in almost all businesses has grown too complex for them to be able to effectively support.
Some of our clients have an IT department, but most wish us to fulfill this role on their behalf — a responsibility we take very seriously – particularly at the Strategic level. We act in the best interests of the client, when dealing with manufacturers, authors, vendors and providers to deliver the best technology possible within the budget available.
The majority of the relationships we form with our clients are “cradle-to-grave”. It is rare for us to be involved with a client in terms measured less than years, although special short-term projects do arise. We offer our experience on-demand to help form a strategy that is both beneficial and practical. “We deal with technology.”
A cornerstone of our approach is that our entire team works on your network, allowing us to develop in-depth knowledge of your network, people, and business. This provide coverage for your organization by our entire company, 24×7, 365 days per year and avoids the dilemma of having only a particular IT person knowing the solutions to your problems. It’s the perfect set up for your outsourced IT Department–not too big, not too small.
In order to successfully share knowledge among our team members we rely on excellent network documentation. We fully document the network configuration, IT issues, network passwords, Internet connections and communication setups so that we can assist with almost any issue, and begin immediately with resolution rather than discovery.